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1. Do you have a wireless LAN card for your computer?
Before you can surf the Web wirelessly with HOTSPOTZZ,
you need a wireless LAN card for your computer. Many offices now have
wireless LANs, so check with your Information Technology (IT) department
to learn if your employer can supply you with a card for your laptop or
personal digital assistant (PDA). Notebook PCs from Dell, Compaq, IBM,
and Apple are now shipped with pre-installed cards. Please check with
your laptop manufacturer to determine if 802.11b is installed on your
model. For more information, and a list of wireless LAN card manufacturers
and retailers, please click here.
2. Are the drivers installed on your computer for your wireless
LAN card?
Once you have a wireless LAN card for your computer, you
will need to make sure that you have installed the driver software for
your computer properly. The manufacturer of your wireless LAN card should
provide detailed instructions.
3. Is your wireless LAN card inserted into your computer
correctly?
If you have a wireless LAN card and have installed the drivers,
make sure that the wireless LAN card is fully inserted correctly into
your computer. Sometimes they are not inserted all the way into the PC
card slot.
4. Are the network settings configured properly for your
wireless LAN card?
Before using the HOTSPOTZZ service, you will need to configure
your network card settings. We provide simple to follow instructions for
many of the major manufacturers and operating systems.
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1. Are you in a location that provides the HOTSPOTZZ service?
Right now, hundreds of Bay Area locations are becoming activated
with HOTSPOTZZ! From San Jose to San Francisco, coffee shops, bookstores,
restaurants, and other shops put an Internet's worth of information in
your hands. To find the HOTSPOTZZ location nearest to you, please visit
our locations section
2. Is your computer in an area within the HOTSPOTZZ location
that is able to receive a good wireless signal, or have you lost your
connection during a HOTSPOTZZ session?
If you are in a HOTSPOTZZ location but can't receive a
good wireless signal or have lost your wireless signal connection when
moving around, make sure that you are within the location's wireless coverage
area. Please ask a location employee where the best coverage areas are
within the location.
3. Is the HOTSPOTZZ service operational at your location
at this time?
Unfortunately, there are times when the HOTSPOTZZ service
is down at a particular location or across the network. Please be patient.
We have a full technical team and customer support staff making sure that
the HOTSPOTZZ service is up at all times. For more information, please
call 1-866-776-8991, service hours are Monday
- Friday 9 am to 6 pm MST.
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1. Did you launch your Netscape or Microsoft Internet Explorer
browser?
To log on to the HOTSPOTZZ service, you need to launch
your Netscape or Microsoft Internet Explorer web browser first. Double-click
your Netscape or Internet Explorer icon to open the browser.
2. Did the HOTSPOTZZ login page appear in your browser?
Once you have launched your browser, the first page that
appears should be the HOTSPOTZZ log in page. This is where you can log
in if you are already a HOTSPOTZZ member, or sign up to become a new
HOTSPOTZZ member. Sign up for
an account on our website.
3. Are you a HOTSPOTZZ member?
You must be a registered HOTSPOTZZ member to use the service
in a HOTSPOTZZ location. For more information about our membership plans
and how to sign up, please visit our Sign up section
4. Did you log off and attempt to log on again?
If you are unable to log back on to the HOTSPOTZZ service,
try closing your browser completely and relaunching it. If that doesn't
work, try restarting your computer.
5. Did your battery expire during your session?
If you lose all power to your computer, it is possible that
your battery has died or that your electrical cord has become unplugged.
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1. Are you trying to use an Online Service, such as America
Online, CompuServe, or MSN?
To use other online services while you are on the HOTSPOTZZ
network you will need to first use Internet Explorer or Netscape Navigator
to login to the HOTSPOTZZ network. If you normally dial-up with a modem
to connect to the Internet, you also need to change your connection method
to LAN or TCP/IP connection. Please see our Online
Service Users Guide for detailed setup instructions.
2. Are you trying to use a desktop application, such as
Outlook, to access your personal email from your Internet Service Provider,
such as Earthlink?
While on the HOTSPOTZZ network you should be able to retrieve
your email without any changes to your system. Your ability to send email
depends on your ISP. Most ISPs do not allow you to send mail through their
mail servers if you are not connected directly to them (dialed up and
logged in). Be sure to launch your browser (either Internet Explorer or
Netscape Navigator) to log into the HOTSPOTZZ system before launching
the email program. If you have a web-based email account, such as Hotmail
or Yahoo!, you will be able to access them without any problems.
3. Are you trying to access your corporate email, such as
an Exchange server, using a desktop application, such as Outlook?
Most companies do not allow employees to access their email
from outside of work unless they are connected to the company directly
using VPN or a dial-up provided by the company. Check with your IT department
to see what its policy is and what settings to use. If your company offers
webmail for traveling employees, you will be able to use that without
any changes to your system. Be sure to launch your browser (either Internet
Explorer or Netscape Navigator) to log into the HOTSPOTZZ system before
launching the email program.
4. Are you trying to use an Instant Messenger application,
such as AIM or Yahoo! Messenger?
You should not have problems using major Instant Messenger
programs on the HOTSPOTZZ network. Be sure to launch your browser (either
Internet Explorer or Netscape Navigator) to log into the HOTSPOTZZ system
before launching the instant messenger program.
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Windows 95/98/ME:
NOTE: Windows 95, 98, and ME with Internet Explorer do not support the HOTSPOTZZ login environment.
While we suggest always using the latest operating systems and browser technology, you can download Mozilla
Web Browser for free onto your Windows 95, 98, and ME operating systems.
Click here to download the latest version of Mozilla:
Mozilla V1.6
Publisher: Mozilla
Date added: January 16, 2004
License: Free
Minimum requirements: Windows 95/98/Me/NT/2000/XP
Uninstaller included?: Yes
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